Jewellery Care Information
Sterling silver will tarnish over time. Silver reacts to moisture and chemicals in the air such as sulphur (in the same way it can react to perfumes and lotions on our skin). It is a completely normal and natural reaction.
Silver jewellery remains at its shiny best when worn daily or kept in a dry, air-tight box or bag. To clean any tarnishing, simply polish with your Edge Only silver cloth to regain a silver finish. Regular use of a silver cloth removes light tarnish and inhibits re-tarnishing, prolonging the original sparkle of your silver. Note: Remove pendants from their chain before rubbing the pendant between the cloth (using a silver cloth may weaken a chain by pulling on the links, so be gentle). Silver is a soft metal, so its best to remove jewellery while cleaning or in situations where rings are likely to get knocked against hard surfaces. Chemicals like chlorine and salt can damage silver so avoid wearing while swimming or when in the shower.
To keep it clean, wash gently with warm, soapy water. Do not use a polishing cloth as it may ruin the matt finish. Make sure it is fully dry before returning to its box or airtight bag for storage. Matt finishes are a surface treatment so they will naturally fade with wear.
Tip: Gently sanding with an ultra fine sanding sponge or steel wool, in one direction, will lift the matt finish after fading.
Necklace Chains and Delicate Silver
For tarnished chains and delicate or detailed silver jewellery a silver bath such as Sambol Silver Immersion Bath may be required. It’s incredible how quickly it strips your silver of any grease or tarnish and returns it to its former glory. It is able to reach deep crevasses and fine detail, so for silver lovers this is a great product to have at home. It is important to rinse very well with warm water to remove any residue before drying. Once dry, rub with a silver polishing cloth to help slow re-tarnishing and give the piece a brighter shine. Make sure the piece is fully dry before returning to its box or airtight bag for storage. Tip: Gently brush with an soft toothbrush to remove any imbedded dirt in deep crevasses.
Natural Cleaning Tip
If you don’t have any silver cleaner at hand, or you don't like to use chemicals, you can try the following method on all-metal pieces, such as chains or bracelets. Do not use this method on jewellery containing gemstones (the heat may cause them to crack or change color).
Find a glass bowl, or dish suitable for the type of jewellery being cleaned, and line with aluminium foil. Place your jewellery inside the lined bowl and cover with baking soda, just enough so you can barely see the jewellery. Next, pour hot water over the jewellery and wait for the bubbling to stop. After the solution has stopped bubbling, remove the piece, rinse with warm water and buff dry with a soft cotton cloth. You may need to repeat the process up to 5-6 times for badly tarnished pieces.
For more on silver care see our Blog post Tips For Cleaning Silver Jewellery
To clean your gold jewellery, wash it gently with warm, soapy water. Allow to dry and then buff with a soft dry cloth or gold polishing cloth. For a deeper clean the Sambol Gold Immersion Bath or similar may be used. Tip: Gently brush with a soft toothbrush to remove any imbedded dirt (be careful not to disrupt any loose stones, if present).
18ct Gold Vermeil
Gold vermeil (pronounced vur-may) is sterling silver that has been gold plated. As with sterling silver, preventive care is important for maintaining your gold vermeil jewellery. It's best to keep vermeil jewellery separate from other jewellery as the plating is susceptible to wear. Gold vermeil jewellery will tarnish like silver (as it is sterling silver, plated in 18ct/24ct gold) so it is best to keep it in an airtight box or bag. Remove gold plated jewellery before swimming, bathing or washing your hands with chemical soaps. Perfumes, creams and hairsprays can also have a negative effect, so always apply before putting on your jewellery. As the old saying goes, "Jewellery should be the last thing you put on and the first thing you take off".
If you would like to clean your gold vermeil jewellery wash it with a small amount of gentle dish soap or non-chemical soap and warm water. Rinse it well and allow to dry on a cloth or paper towel. Use a soft, non-abrasive cloth or jewellery cloth and gently rub the surface in a circular motion to clean. Make sure it is fully dry before returning to its box or airtight bag for storage. Do not use a silver cloth as it will quickly remove the gold plating. All plating will naturally fade with wear.
Edge Only offers a re-plating service - simply email us with the design you wish to have re-plated and we will advise you of the small charge (please allow 2-3 weeks). email@example.com
**Gold vermeil is a wonderful way to have great jewellery at a reasonable price, especially for large statement pieces, but if you want to enjoy your gold jewellery for years and years, without fear of fading, we recommend that you invest in solid gold (plating, no matter how good, will wear off if worn regularly). All of Edge Only’s designs can be made in 14 carat, 18 carat gold or platinum should you desire.
For more on gold see our Blog Tips for Buying Gold.
Our black rhodium plated designs are hallmarked sterling silver plated in black rhodium. As with gold vermeil, if you would like to clean your black rhodium jewellery, wash it with a small amount of gentle dish soap or non-chemical soap and warm water. Rinse it well and let it dry. Use a soft, non-abrasive cloth and gently rub the surface to clean. Make sure it is fully dry before returning to it's box for storage. Do not use a silver polishing cloth, as the silver polish will remove the rhodium plating. Plating will naturally fade with wear.
Luxury jewellery with an edge Ethically made in Ireland
Our jewellery is hallmarked at the Assay Office in Dublin Castle
Q: How do I contact Edge Only?
A: Email us at firstname.lastname@example.org or use the “contact us” form on the bottom of our website.
Q: How do I know my order has been received?
A: An email confirmation will be sent to the email address provided.
A: Yes. As you complete the checkout process you will be given the opportunity to enter your billing and delivery addresses, if different. Choose an address where you (or someone you trust) can sign for your registered package. If you are buying a gift for someone you may prefer to give them an Edge Only Gift Card, redeemable for an entire year.
A: Stocked items are dispatched within 48 hours Monday to Friday unless otherwise stated (special orders and custom gold orders). Delivery is typically 1-2 working days days in Ireland, 2-4 for the UK, 3-5 for Europe. For full international delivery times and Christmas shipping deadlines please visit our Shipping Page
A: We offer free worldwide shipping for all jewellery purchases (over €100). We use An Post Express mail as standard. Packages are sent daily Monday through Friday. If a courier is required we can offer DHL Express Worldwide for an additional charge.
Q: How long will it take to arrive? A: Delivery times will vary depending on the destination (and time of year - do allow longer at Christmas). Typically:
Ireland: 1-2 Working days
UK: 2-4 Working days
Rest of Europe: 3-5 Working days
US, Canada: 4-7 Working days
Australia & New Zealand: 5-10 Working days
A: Yes. Unless one of your items is a custom order, in which case it will be sent separately after your bespoke piece has been created for you.
A: All of our jewellery is designed and ethically made in Ireland. Edge Only's home workshop is in Kilkenny. We have highly skilled goldsmiths working with us in Dublin, Kilkenny and Kildare. All of our jewellery is Hallmarked at the Assay Office in Dublin Castle, Ireland. Web exclusives are special items we have brought in through our European suppliers.
A: Yes! Our collections are made with sterling silver and 14 carat yellow gold as standard, but if you would like to have 18 carat gold, rose gold, white gold or platinum, please let us know. We can quote to have your special request made in three weeks (+ delivery). Please note that Platinum and Gold prices may be subject to change due to market fluctuation.
A: All ring size options are listed according to UK / Irish ring sizes. We typically stock ladies sizes L & M (small) N & O (medium), P & Q (Large) and Men’s S & T (small), U & V (medium), W & X (large). If you require a different size we can have a ring made for you in approximately 2 weeks. Tip: When purchasing a wide ring (or a set of stacking rings) it is often more comfortable to go up one size. Please see the international ring size chart below. We recommend that you ask a reputable jeweller to size your finger for you using "leading edge" as the size guide, taking more than one reading. Most stores will happily do this for free!
Measuring your finger:
Your ring should fit your finger comfortably – snug enough so that it will not fall off and loose enough to slide over your knuckle. Finger size changes depending on the time of day and the weather. For best results measure your finger size at the end of the day and when your fingers are warm (fingers are smaller in the early morning and when cold). Measure more than once to get an accurate reading.
A: Yes. We do free ring sizing on newly purchased rings +/- 2 of our stock sizes. Rings more that 2 sizes up or down are charged at €30.00. We can make virtually any size you like, with a bit of time. Please email us for custom rings email@example.com
A: Yes. Typically we sell our pendants on an 18"/45cm chain for women and a 20"/50cm chain for men (or longer). Depending on the difference in length, weight or the type of chain your wish to have, there may be an additional charge. Contacts us to find out on firstname.lastname@example.org
A: We offer a hassle free, 30-day exchange or refund on unworn pieces. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that engraved items cannot be returned or exchanged.Q: How is my gift packaged?
A: Your gift is packaged in our custom Edge Only jewellery boxes. Edge Only jewellery boxes are light-weight luxury. They are black, grained paper with black gloss foil writing and have a plush black velvet foam insert (Silver boxes shown below). All silver purchases come with a complimentary Edge Only silver polishing cloth and care instructions. They are shipped in black protective bubble packaging.
Q: Is gift wrapping available?
A: We don't currently offer a gift wrapping service (the bows get squashed in the post!) but each order is beautifully packaged in tissue and includes care instructions, postcard and a complimentary branded silver polishing cloth for all silver orders.
Q: Are the products pictured actual size?
A: No. Because screens vary in size, it is next to impossible to show an actual size image on the Internet. We do provide measurements where appropriate and try our best to have each design photographed on a model for scale. Email us if you would like us to take a custom picture for you - we will do our very best!
Q: Which payment methods do you accept?
A: We accept payment online by Visa, MasterCard, American Express and PayPal. In addition, you can also pay for all or part of your order using an Edge Only Gift Card. Our payments are processed through Shopify Payments powered by Stripe.
Q: How do I redeem my Edge Only Gift Card?
A: Gift cards are available in a wide variety of denominations and may be redeemed at any time for an entire year. Gift cards are immediately delivered to you by email and contain instructions to redeem them at checkout. A beautifully packaged gift card will follow in the post. Each gift card has a unique code number, which can be redeemed against any purchase on the website. Please email us at email@example.com should you have any further questions about using your gift card.
Q: How do I use a Discount Code?
A: From time to time we may offer discount codes to our newsletter subscribers, on social media or through carefully selected media partners. To use a discount code, please enter the code in the box provided on the shopping cart page, click ‘Apply’ and the discount code offer will be applied to your shopping cart. If you have any problems redeeming your discount, email us at firstname.lastname@example.org. Please note: Some discounts are time sensitive and have an expiry date.
Q: How do i care for my jewellery?
A: We have a jewellery care guide here with tips on polishing silver and cleaning gold.
Q: What does Carat / Karat mean?
A: When used in reference to gold, carat is a measure of purity. 24 carat is 100% gold. In most parts of the world, the terms carat and karat are used interchangeably (in the USA the designation for gold fineness is karat). The weight of gold in jewellery is measured in grams. All Edge Only jewellery is hallmarked.
**Gold prices may be subject to change due to market fluctuation.
Q: What is Black Rhodium?
A: Rhodium is from the Platinum family of precious metals. It gives a shiny black veil to silver resulting in a cool, gun-metal grey colour. As with all plating it will gradually fade with wear.
Q: What is Vermeil?
A: Gold vermeil (pronounced vur-may) is sterling silver that has been gold plated. Sometimes referred to as gilded silver or gilt, vermeil is made using the process of electrolysis — electricity and an acid bath — to attach the gold to sterling. To be considered vermeil, the gold should be at least 10 carat and be at least 2.5 micrometers thick (at Edge Only we use 18 carat gold). Vermeil differs from gold plating in that the base metal in vermeil is sterling silver (gold plating is generally used on inexpensive base metals like brass). The layer of gold is thicker than that applied using the electroplating process for gold plate. It is hallmarked with 925 for sterling silver. Please note that as it is a surface treatment, gold plating will naturally fade with wear. If you want your design to last forever invest in carat gold. For more see: Tips For Buying Gold
Q: Do you offer re-plating?
A: Yes. We are happy to re-plate your gold vermeil designs when you feel they need them. Most designs will be re-plated in 18 carat gold and sent back by express post for just €30.00. Simply email us to confirm the details: email@example.com
Q: What is a Hallmark?
A: A hallmark is a guarantee of metal purity. Hallmarking is a system that originated in London at Goldsmiths’ Hall in the 14th century. In the UK and in Ireland there are three compulsory hallmarks applied to precious metals as a quality control: a sponsor’s (maker’s) mark, a fineness mark, and an assay office mark. These marks establish the origin and fineness of the precious metal and ensures it has been accurately and independently tested (assayed.) In the United States, the Federal Trade Commission does not require a gold fineness stamp; however, if one is used, it must be accompanied by the manufacturer’s mark.
Example of 14carat gold hallmarked in Dublin Castle:
At Edge Only we only use solid sterling silver and solid carat gold, hallmarked in accordance with UK and Irish law. Our Gold Vermeil is hallmarked sterling silver plated in 18 - 24 carat gold. We do NOT use gold plate, rolled gold or goldfill.
For more about Gold see our blog: Tips For Buying Gold
At Edge Only we believe in transparency and the ethical production of fine jewellery. Something we have forgotten? Please let us know. Questions? We are happy to help! firstname.lastname@example.org
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