Terms and Conditions

Thank you for shopping with EdgeOnly.com.

Edge Only is a trading name of Edge Only Ltd, a company registered in Ireland under registration number 526723. Our registered address is: Edge Only, Guinness Enterprise Centre, Taylor's Lane, Dublin 8, Ireland

 

TERMS AND CONDITIONS

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This website is operated by Edge Only. Throughout the site, the terms “we”, “us” and “our” refer to Edge Only. Edge Only offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Edge Only, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Edge Only and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 11 Boolavogue Road, East Wall Dublin IE 3.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@edgeonly.com.

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FAQ

Q: How do I contact Edge Only?
A: Email us at info@edgeonly.com or use the “contact us” form on the bottom of our website.

Q: How do I know my order has been received?
A: An email confirmation will be sent to the email address provided.

Q: Can orders be delivered to a different address from my own?

A: Yes. As you complete the checkout process you will be given the opportunity to enter your billing and delivery addresses, if different. Choose an address where you (or someone you trust) can sign for your registered package. If you are buying a gift for someone you may prefer to give them an Edge Only Gift Card, redeemable for an entire year.

Q: How long for delivery?

A: Stocked items are dispatched within 48 hours Monday to Friday unless otherwise stated (special orders and custom gold orders). Delivery is typically 1-2 working days days in Ireland, 2-4 for the UK, 3-5 for Europe. For full international delivery times and Christmas shipping deadlines please visit our Shipping Page

Q: How will my purchase be delivered?

A: We offer free worldwide shipping for all jewellery purchases (over €100). We use An Post Express mail as standard. Packages are sent daily Monday through Friday. If a courier is required we can offer DHL Express Worldwide for an additional charge.

Q: How long will it take to arrive? A: Delivery times will vary depending on the destination (and time of year - do allow longer at Christmas). Typically:

Ireland: 1-2 Working days

UK: 2-4 Working days

Rest of Europe: 3-5 Working days

US, Canada:  4-7 Working days

Australia & New Zealand: 5-10 Working days  

Q: If I order multiple pieces, will they arrive together? 

A: Yes. Unless one of your items is a custom order, in which case it will be sent separately after your bespoke piece has been created for you.

Q: Where is your jewellery made?

A: All of our jewellery is designed and ethically made in Ireland. Edge Only's home workshop is in Kilkenny. We have highly skilled goldsmiths working with us in Dublin, Kilkenny and Kildare. All of our jewellery is Hallmarked at the Assay Office in Dublin Castle, Ireland. Web exclusives are special items we have brought in through our European suppliers.

Q: May I have a different metal?

A: Yes! Our collections are made with sterling silver and 14 carat yellow gold as standard, but if you would like to have 18 carat gold, rose gold, white gold or platinum, please let us know. We can quote to have your special request made in three weeks (+ delivery). Please note that Platinum and Gold prices may be subject to change due to market fluctuation.

Q: How do I measure my ring size?

A: All ring size options are listed according to UK / Irish ring sizes. We typically stock ladies sizes L & M (small) N & O (medium), P & Q (Large) and Men’s S & T (small), U & V (medium), W & X (large). If you require a different size we can have a ring made for you in approximately 2 weeks. Tip: When purchasing a wide ring (or a set of stacking rings) it is often more comfortable to go up one size. Please see the international ring size chart below. We recommend that you ask a reputable jeweller to size your finger for you using "leading edge" as the size guide, taking more than one reading. Most stores will happily do this for free!

Measuring your finger:

Your ring should fit your finger comfortably – snug enough so that it will not fall off and loose enough to slide over your knuckle. Finger size changes depending on the time of day and the weather. For best results measure your finger size at the end of the day and when your fingers are warm (fingers are smaller in the early morning and when cold). Measure more than once to get an accurate reading.

Q: My ring size is not listed. Can you make me one?

A: Yes. We do free ring sizing on newly purchased rings +/- 2 of our stock sizes. Rings more that 2 sizes up or down are charged at €30.00. We can make virtually any size you like, with a bit of time. Please email us for custom rings info@edgeonly.com

Q: May i have a different necklace length?

A: Yes. Typically we sell our pendants on an 18"/45cm chain for women and a 20"/50cm chain for men (or longer). Depending on the difference in length, weight or the type of chain your wish to have, there may be an additional charge. Contacts us to find out on info@edgeonly.com

Q: What is your policy for returns and exchanges?

A: We offer a hassle free, 30-day exchange or refund on unworn pieces. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that engraved items cannot be returned or exchanged.

Q: How is my gift packaged?

A: Your gift is packaged in our custom Edge Only jewellery boxes. Edge Only jewellery boxes are light-weight luxury. They are black, grained paper with black gloss foil writing and have a plush black velvet foam insert (Silver boxes shown below). All silver purchases come with a complimentary Edge Only silver polishing cloth and care instructions. They are shipped in black protective bubble packaging.

Edge Only boxes Edge.

Edge Only Silver Cloth. Maintain Your Edge

Q: Is gift wrapping available?
A: We don't currently offer a gift wrapping service (the bows get squashed in the post!) but each order is beautifully packaged in tissue and includes care instructions, postcard and a complimentary branded silver polishing cloth for all silver orders.

Q: Are the products pictured actual size?
A: No. Because screens vary in size, it is next to impossible to show an actual size image on the Internet. We do provide measurements where appropriate and try our best to have each design photographed on a model for scale. Email us if you would like us to take a custom picture for you - we will do our very best!

Q: Which payment methods do you accept?
A: We accept payment online by Visa, MasterCard, American Express and PayPal. In addition, you can also pay for all or part of your order using an Edge Only Gift Card. Our payments are processed through Shopify Payments powered by Stripe.

Q: How do I redeem my Edge Only Gift Card?
A: Gift cards are available in a wide variety of denominations and may be redeemed at any time for an entire year. Gift cards are immediately delivered to you by email and contain instructions to redeem them at checkout. A beautifully packaged gift card will follow in the post. Each gift card has a unique code number, which can be redeemed against any purchase on the website. Please email us at info@edgeonly.com should you have any further questions about using your gift card.

Q: How do I use a Discount Code?
A: From time to time we may offer discount codes to our newsletter subscribers, on social media or through carefully selected media partners. To use a discount code, please enter the code in the box provided on the shopping cart page, click ‘Apply’ and the discount code offer will be applied to your shopping cart. If you have any problems redeeming your discount, email us at info@edgeonly.com. Please note: Some discounts are time sensitive and have an expiry date. 

Q: How do i care for my jewellery?
A: We have a jewellery care guide here with tips on polishing silver and cleaning gold.

Q: What does Carat / Karat mean?
A: When used in reference to gold, carat is a measure of purity. 24 carat is 100% gold. In most parts of the world, the terms carat and karat are used interchangeably (in the USA the designation for gold fineness is karat). The weight of gold in jewellery is measured in grams. All Edge Only jewellery is hallmarked.

Q: What is the difference between 14ct and 18ct Gold?
A: 18 carat gold is 18 parts out of 24 pure gold and 6 parts alloy or 75% pure gold. 18 carat gold is ideal for women with very sensitive ears or skin as it does not cause any allergic skin reactions. In Hallmarking the metal and fineness (purity) mark for 18 carat is 750. 14 carat gold is 14 parts gold and 10 parts alloy or 58.5% pure gold. The mark for 14 carat gold is 585. The addition of other metals (alloys) to gold are used to increase the toughness and hardness of the metal as well as to change the colour i.e. white gold and rose gold and also to lessen expense with lower carat gold items (9 carat and 10 karat) ( carat is 37.5% gold content or 375. 

**Gold prices may be subject to change due to market fluctuation.

Q: What is Black Rhodium?
A: Rhodium is from the Platinum family of precious metals. It gives a shiny black veil to silver resulting in a cool, gun-metal grey colour. As with all plating it will gradually fade with wear.

Q: What is Vermeil?
A: Gold vermeil (pronounced vur-may) is sterling silver that has been gold plated. Sometimes referred to as gilded silver or gilt, vermeil is made using the process of electrolysis — electricity and an acid bath — to attach the gold to sterling. To be considered vermeil, the gold should be at least 10 carat and be at least 2.5 micrometers thick (at Edge Only we use 18 carat gold). Vermeil differs from gold plating in that the base metal in vermeil is sterling silver (gold plating is generally used on inexpensive base metals like brass). The layer of gold is thicker than that applied using the electroplating process for gold plate. It is hallmarked with 925 for sterling silver. Please note that as it is a surface treatment, gold plating will naturally fade with wear. If you want your design to last forever invest in carat gold. For more see: Tips For Buying Gold

Q: Do you offer re-plating?
A: Yes. We are happy to re-plate your gold vermeil designs when you feel they need them. Most designs will be re-plated in 18 carat gold and sent back by express post for just €30.00. Simply email us to confirm the details: info@edgeonly.com 

Q: What is a Hallmark?
A: A hallmark is a guarantee of metal purity. Hallmarking is a system that originated in London at Goldsmiths’ Hall in the 14th century. In the UK and in Ireland there are three compulsory hallmarks applied to precious metals as a quality control: a sponsor’s (maker’s) mark, a fineness mark, and an assay office mark. These marks establish the origin and fineness of the precious metal and ensures it has been accurately and independently tested (assayed.) In the United States, the Federal Trade Commission does not require a gold fineness stamp; however, if one is used, it must be accompanied by the manufacturer’s mark.

Example of 14carat gold hallmarked in Dublin Castle:

Irish Hallmarks

At Edge Only we only use solid sterling silver and solid carat gold, hallmarked in accordance with UK and Irish law. Our Gold Vermeil is hallmarked sterling silver plated in 18 - 24 carat gold.  We do NOT use gold plate, rolled gold or goldfill.  

For more about Gold see our blog: Tips For Buying Gold

At Edge Only we believe in transparency and the ethical production of fine jewellery. Something we have forgotten? Please let us know. Questions? We are happy to help! info@edgeonly.com

*Free standard shipping worldwide on orders over €100