Shipping and Returns

Hassle free 30 day return policy*

Free Shipping*

Your Edge Only order will be shipped by An Post - Express Post. Stocked items are dispatched within 48 hours, Monday through Friday. 

There is free shipping worldwide on all jewellery orders over €100.00. A small shipping charge of €6.00 applies to other purchases in the UK and Ireland and €8.00 for the rest of the world.

Delivery times may vary, depending on the destination. Typically:

Ireland: 1-2 Working days

UK: 2-4 Working days

Rest of Europe: 3-5 Working days

US, Canada:  4-7 Working days

Australia & New Zealand: 5-10 Working days  

*Please allow longer close to Christmas. Our packages will be sent out as normal, but in our experience, some postal services on the receiving end will be overloaded and slow down considerably.

Christmas delivery deadlines (Last Day)
USA - December 12, 2018
Europe - December 17, 2018
Great Britain - December 19, 2018
Northern Ireland - December 20, 2018
Republic of Ireland  - December 21, 2018
Rest of World - December 10, 2018 
 

Gift Cards can be purchased 24/7 and an email with a gift code will be sent immediately (ideal for last minute presents!). A physical gift card will then follow in the post.

Please Note:

  • All transactions are processed in Euro €
  • Deliveries may need to be signed for, so please ensure there will be someone at the delivery address.
  • Standard shipping is for jewellery items under 250 grams. Heavier items (250g - 500g) will be shipped for just 10 euro worldwide. 

 

Returns

We have a hassle free 30 day return policy

Not the right ring size?  Send it back to us and will will send you the correct size. Love it, but wish it was matt/polished/longer/shorter? Let us know, send it back and we will arrange for your dream version to be sent to you (additional charges may apply). 

*To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange. To complete your return, we require a receipt or proof of purchase (we keep our own records so this is not usually a concern).

Non-returnable items:

Gift cards

There are certain situations where only partial refunds are granted.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@edgeonly.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@edgeonly.com and send your item to: Edge Only, Guinness Enterprise Centre (GEC), Taylor's Lane, Dublin 8, Ireland

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

To return your product, you should mail your product to:

Edge Only, Guinness Enterprise Centre, Taylor's Lane, Dublin 8, Ireland 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

FAQ

Q: How do I contact Edge Only?
A: Email us at info@edgeonly.com or use the “contact us” form on the bottom of our website.

Q: How do I know my order has been received?
A: An email confirmation will be sent to the email address provided.

Q: Can orders be delivered to a different address from my own?

A: Yes. As you complete the checkout process you will be given the opportunity to enter your billing and delivery addresses, if different. Choose an address where you (or someone you trust) can sign for your registered package. If you are buying a gift for someone you may prefer to give them an Edge Only Gift Card, redeemable for an entire year.

Q: How long for delivery?

A: Stocked items are dispatched within 48 hours Monday to Friday unless otherwise stated (special orders and custom gold orders). Delivery is typically 1-2 working days days in Ireland, 2-4 for the UK, 3-5 for Europe. For full international delivery times and Christmas shipping deadlines please visit our Shipping Page

Q: How will my purchase be delivered?

A: We offer free worldwide shipping for all jewellery purchases (over €100). We use An Post Express mail as standard. Packages are sent daily Monday through Friday. If a courier is required we can offer DHL Express Worldwide for an additional charge.

Q: How long will it take to arrive? A: Delivery times will vary depending on the destination (and time of year - do allow longer at Christmas). Typically:

Ireland: 1-2 Working days

UK: 2-4 Working days

Rest of Europe: 3-5 Working days

US, Canada:  4-7 Working days

Australia & New Zealand: 5-10 Working days  

Q: If I order multiple pieces, will they arrive together? 

A: Yes. Unless one of your items is a custom order, in which case it will be sent separately after your bespoke piece has been created for you.

Q: Where is your jewellery made?

A: All of our jewellery is designed and ethically made in Ireland. Edge Only's home workshop is in Kilkenny. We have highly skilled goldsmiths working with us in Dublin, Kilkenny and Kildare. All of our jewellery is Hallmarked at the Assay Office in Dublin Castle, Ireland. Web exclusives are special items we have brought in through our European suppliers.

Q: May I have a different metal?

A: Yes! Our collections are made with sterling silver and 14 carat yellow gold as standard, but if you would like to have 18 carat gold, rose gold, white gold or platinum, please let us know. We can quote to have your special request made in three weeks (+ delivery). Please note that Platinum and Gold prices may be subject to change due to market fluctuation.

Q: How do I measure my ring size?

A: All ring size options are listed according to UK / Irish ring sizes. We typically stock ladies sizes L & M (small) N & O (medium), P & Q (Large) and Men’s S & T (small), U & V (medium), W & X (large). If you require a different size we can have a ring made for you in approximately 2 weeks. Tip: When purchasing a wide ring (or a set of stacking rings) it is often more comfortable to go up one size. Please see the international ring size chart below. We recommend that you ask a reputable jeweller to size your finger for you using "leading edge" as the size guide, taking more than one reading. Most stores will happily do this for free!

Measuring your finger:

Your ring should fit your finger comfortably – snug enough so that it will not fall off and loose enough to slide over your knuckle. Finger size changes depending on the time of day and the weather. For best results measure your finger size at the end of the day and when your fingers are warm (fingers are smaller in the early morning and when cold). Measure more than once to get an accurate reading.

Q: My ring size is not listed. Can you make me one?

A: Yes. We do free ring sizing on newly purchased rings +/- 2 of our stock sizes. Rings more that 2 sizes up or down are charged at €30.00. We can make virtually any size you like, with a bit of time. Please email us for custom rings info@edgeonly.com

Q: May i have a different necklace length?

A: Yes. Typically we sell our pendants on an 18"/45cm chain for women and a 20"/50cm chain for men (or longer). Depending on the difference in length, weight or the type of chain your wish to have, there may be an additional charge. Contacts us to find out on info@edgeonly.com

Q: What is your policy for returns and exchanges?

A: We offer a hassle free, 30-day exchange or refund on unworn pieces. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that engraved items cannot be returned or exchanged.

Q: How is my gift packaged?

A: Your gift is packaged in our custom Edge Only jewellery boxes. Edge Only jewellery boxes are light-weight luxury. They are black, grained paper with black gloss foil writing and have a plush black velvet foam insert (Silver boxes shown below). All silver purchases come with a complimentary Edge Only silver polishing cloth and care instructions. They are shipped in black protective bubble packaging.

Edge Only boxes Edge.

Edge Only Silver Cloth. Maintain Your Edge

Q: Is gift wrapping available?
A: We don't currently offer a gift wrapping service (the bows get squashed in the post!) but each order is beautifully packaged in tissue and includes care instructions, postcard and a complimentary branded silver polishing cloth for all silver orders.

Q: Are the products pictured actual size?
A: No. Because screens vary in size, it is next to impossible to show an actual size image on the Internet. We do provide measurements where appropriate and try our best to have each design photographed on a model for scale. Email us if you would like us to take a custom picture for you - we will do our very best!

Q: Which payment methods do you accept?
A: We accept payment online by Visa, MasterCard, American Express and PayPal. In addition, you can also pay for all or part of your order using an Edge Only Gift Card. Our payments are processed through Shopify Payments powered by Stripe.

Q: How do I redeem my Edge Only Gift Card?
A: Gift cards are available in a wide variety of denominations and may be redeemed at any time for an entire year. Gift cards are immediately delivered to you by email and contain instructions to redeem them at checkout. A beautifully packaged gift card will follow in the post. Each gift card has a unique code number, which can be redeemed against any purchase on the website. Please email us at info@edgeonly.com should you have any further questions about using your gift card.

Q: How do I use a Discount Code?
A: From time to time we may offer discount codes to our newsletter subscribers, on social media or through carefully selected media partners. To use a discount code, please enter the code in the box provided on the shopping cart page, click ‘Apply’ and the discount code offer will be applied to your shopping cart. If you have any problems redeeming your discount, email us at info@edgeonly.com. Please note: Some discounts are time sensitive and have an expiry date. 

Q: How do i care for my jewellery?
A: We have a jewellery care guide here with tips on polishing silver and cleaning gold.

Q: What does Carat / Karat mean?
A: When used in reference to gold, carat is a measure of purity. 24 carat is 100% gold. In most parts of the world, the terms carat and karat are used interchangeably (in the USA the designation for gold fineness is karat). The weight of gold in jewellery is measured in grams. All Edge Only jewellery is hallmarked.

Q: What is the difference between 14ct and 18ct Gold?
A: 18 carat gold is 18 parts out of 24 pure gold and 6 parts alloy or 75% pure gold. 18 carat gold is ideal for women with very sensitive ears or skin as it does not cause any allergic skin reactions. In Hallmarking the metal and fineness (purity) mark for 18 carat is 750. 14 carat gold is 14 parts gold and 10 parts alloy or 58.5% pure gold. The mark for 14 carat gold is 585. The addition of other metals (alloys) to gold are used to increase the toughness and hardness of the metal as well as to change the colour i.e. white gold and rose gold and also to lessen expense with lower carat gold items (9 carat and 10 karat) ( carat is 37.5% gold content or 375. 

**Gold prices may be subject to change due to market fluctuation.

Q: What is Black Rhodium?
A: Rhodium is from the Platinum family of precious metals. It gives a shiny black veil to silver resulting in a cool, gun-metal grey colour. As with all plating it will gradually fade with wear.

Q: What is Vermeil?
A: Gold vermeil (pronounced vur-may) is sterling silver that has been gold plated. Sometimes referred to as gilded silver or gilt, vermeil is made using the process of electrolysis — electricity and an acid bath — to attach the gold to sterling. To be considered vermeil, the gold should be at least 10 carat and be at least 2.5 micrometers thick (at Edge Only we use 18 carat gold). Vermeil differs from gold plating in that the base metal in vermeil is sterling silver (gold plating is generally used on inexpensive base metals like brass). The layer of gold is thicker than that applied using the electroplating process for gold plate. It is hallmarked with 925 for sterling silver. Please note that as it is a surface treatment, gold plating will naturally fade with wear. If you want your design to last forever invest in carat gold. For more see: Tips For Buying Gold

Q: Do you offer re-plating?
A: Yes. We are happy to re-plate your gold vermeil designs when you feel they need them. Most designs will be re-plated in 18 carat gold and sent back by express post for just €30.00. Simply email us to confirm the details: info@edgeonly.com 

Q: What is a Hallmark?
A: A hallmark is a guarantee of metal purity. Hallmarking is a system that originated in London at Goldsmiths’ Hall in the 14th century. In the UK and in Ireland there are three compulsory hallmarks applied to precious metals as a quality control: a sponsor’s (maker’s) mark, a fineness mark, and an assay office mark. These marks establish the origin and fineness of the precious metal and ensures it has been accurately and independently tested (assayed.) In the United States, the Federal Trade Commission does not require a gold fineness stamp; however, if one is used, it must be accompanied by the manufacturer’s mark.

Example of 14carat gold hallmarked in Dublin Castle:

Irish Hallmarks

At Edge Only we only use solid sterling silver and solid carat gold, hallmarked in accordance with UK and Irish law. Our Gold Vermeil is hallmarked sterling silver plated in 18 - 24 carat gold.  We do NOT use gold plate, rolled gold or goldfill.  

For more about Gold see our blog: Tips For Buying Gold

At Edge Only we believe in transparency and the ethical production of fine jewellery. Something we have forgotten? Please let us know. Questions? We are happy to help! info@edgeonly.com

*Free standard shipping worldwide on orders over €100