FAQ
*EXTENDED CHRISTMAS RETURNS. We are happy to accept items purchased for Christmas in January. Please advise us of any exchanges or returns before January 17th.
Q: How do I contact Edge Only?
A: Email us at info@edgeonly.com or use the “contact us” form on the bottom of our website.
A: Yes. As you complete the checkout process you will be given the opportunity to enter your billing and delivery addresses, if different. Choose an address where you (or someone you trust) can sign for your registered package. If you are buying a gift for someone you may prefer to give them an Edge Only Gift Card, redeemable for an entire year.
A: Stocked items are dispatched within 48 hours Monday to Friday unless otherwise stated (special orders and custom gold orders). Delivery times will vary depending on the destination (and time of year - do allow longer at Christmas). Typically:
Ireland: 1-2 Working days
UK: 2-4 Working days
Rest of Europe: 3-5 Working days
US, Canada: 4-7 Working days
Australia & New Zealand: 5-10 Working days
For full international delivery times and Christmas shipping deadlines please visit our Shipping Page
A: We offer free worldwide shipping for all jewellery purchases (over €100). We use An Post Express mail as standard. Packages are sent daily Monday through Friday. If a courier is required we can offer DHL Express Worldwide for an additional charge.
A: Yes. Unless one of your items is a custom order, in which case it will be sent separately after your bespoke piece has been created for you.
A: All of our jewellery is designed and ethically made in Ireland. Edge Only's home workshop is in Kilkenny. We have highly skilled goldsmiths working with us in Dublin and Kildare. All of our jewellery is Hallmarked at the Assay Office in Dublin Castle, Ireland. Web exclusives are special items we have brought in through our European chain manufacturers.
A: Yes! Our collections are made with sterling silver and recycled 14 carat yellow gold as standard, but if you would like to have 9 carat gold, 18 carat gold, rose gold, white gold or platinum, please let us know. We can quote to have your special request made in 3-4 weeks (+ delivery). Please note that Platinum and Gold prices may be subject to change due to market fluctuation.
A: All ring size options are listed according to UK / Irish ring sizes. We typically stock ladies sizes L & M (small) N & O (medium), P & Q (Large) and Men’s S & T (small), U & V (medium), W & X (large). If you require a different size we can have a ring made for you in approximately 2 weeks. Tip: When purchasing a wide ring (or a set of stacking rings) it is often more comfortable to go up at least one size. Please see the international ring size chart below. We recommend that you ask a reputable jeweller to size your finger for you using "leading edge" as the size guide, taking more than one reading. Most stores will happily do this for free!
Measuring your finger:
Your ring should fit your finger comfortably – snug enough so that it will not fall off and loose enough to slide over your knuckle. Finger size changes depending on the time of day and the weather. For best results measure your finger size at the end of the day and when your fingers are warm (fingers are smaller in the early morning and when cold). Measure more than once to get an accurate reading.
A: Yes. We do free ring sizing on newly purchased rings +/- 2 of our stock sizes. Rings more that 2 sizes up or down are charged at €30.00. We can make virtually any size you like, with a bit of time. Please email us for custom rings info@edgeonly.com
A: Yes. Typically we sell our pendants on an 18"/45cm chain for women and a 20"/50cm chain for men (or longer). Depending on the difference in length, weight or the type of chain your wish to have, there may be an additional charge. Contacts us to find out on info@edgeonly.com
A: We offer a hassle free, 30-day exchange or refund on unworn pieces. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that engraved items cannot be returned or exchanged. CHRISTMAS EXTENSION: We are happy to accept items purchased for Christmas in November and December for exchange or return in January. Please advise us of any exchanges or returns before January 17th, 2020 and let us know they are on the way back.
Q: How is my gift packaged?A: Your gift is packaged in our custom Edge Only jewellery boxes. Edge Only jewellery boxes are light-weight luxury. They are black, grained paper with black gloss foil writing and have a plush black velvet foam insert (Silver boxes shown below). All silver purchases come with a complimentary Edge Only silver polishing cloth and care instructions. They are shipped in black kraft protective bubble packaging.
Q: Is gift wrapping available?
A: We don't currently offer a gift wrapping service (the bows get squashed in the post!) but each order is beautifully packaged in tissue and includes care instructions, postcard and a complimentary branded silver polishing cloth for all silver orders. We also include one of our custom Leah Hewson for Edge Only black and neon luxury kraft paper gift bags.
Q: Are the products pictured actual size?
A: No. Because screens vary in size, it is next to impossible to show an actual size image on the Internet. We do provide measurements where appropriate and try our best to have each design photographed on a model for scale. We also provide gold weights. Something missing? Please let us know. Email us if you would like us to take a custom picture for you - we will do our very best!
Q: Which payment methods do you accept?
A: We accept payment online by Visa, MasterCard, American Express and PayPal. In addition, you can also pay for your order using One4All Gift Cards. *Please note you may have to enter a name when you type in your One4All gift card as you would on a VISA - we suggest either your own name or: One All (without the number). Our payments are processed through Shopify Payments powered by Stripe.
Q: How do I redeem my Edge Only Gift Card?
A: Gift cards are available in a wide variety of denominations and may be redeemed at any time for an entire year. Gift cards are immediately delivered to you by email and contain instructions to redeem them at checkout. A beautifully packaged gift card will follow in the post. Each gift card has a unique code number, which can be redeemed against any purchase on the website. Please email us at info@edgeonly.com should you have any further questions about using your gift card.
Q: How do I use a Discount Code?
A: From time to time we may offer discount codes to our newsletter subscribers, on social media or through carefully selected media partners. To use a discount code, please enter the code in the box provided on the shopping cart page, click ‘Apply’ and the discount code offer will be applied to your shopping cart. If you have any problems redeeming your discount, email us at info@edgeonly.com. Please note: Some discounts are time sensitive and have an expiry date.
Q: How do i care for my jewellery?
A: We have a jewellery care guide here with tips on polishing silver and cleaning gold.
Q: What does Carat / Karat mean?
A: When used in reference to gold, carat is a measure of purity. 24 carat is 100% gold. In most parts of the world, the terms carat and karat are used interchangeably (in the USA the designation for gold fineness is karat). The weight of gold in jewellery is measured in grams. All Edge Only jewellery is hallmarked. Both our 9 and 14 carat gold pieces are ethically made from recycled gold.
A: 18 carat gold is 18 parts out of 24 pure gold and 6 parts alloy or 75% pure gold. 18 carat gold is ideal for women with very sensitive ears or skin as it does not cause any allergic skin reactions. It is highly valuable metal with a deep warm yellow colour. In Hallmarking the metal and fineness (purity) mark for 18 carat is 750. 14 carat gold is 14 parts gold and 10 parts alloy or 58.5% pure gold. The mark for 14 carat gold is 585. The addition of other metals (alloys) to gold are used to increase the toughness and hardness of the metal as well as to change the colour i.e. white gold and rose gold and also to lessen expense with lower carat gold items (9 carat and 10 karat) 9 carat gold is 9 parts out of 24 pure gold and 15 parts alloy or 37.5% gold. The mark for 9 carat gold is 375.
**Gold prices may be subject to change due to market fluctuation.
Q: What is Black Rhodium?
A: Rhodium is from the Platinum family of precious metals. It gives a shiny black veil to silver resulting in a cool, gun-metal grey colour. As with all plating it will gradually fade with wear.
Q: What is Vermeil?
A: Gold vermeil (pronounced vur-may) is sterling silver that has been gold plated. Sometimes referred to as gilded silver or gilt, vermeil is made using the process of electrolysis — electricity and an acid bath — to attach the gold to sterling. To be considered vermeil, the gold should be at least 10 carat and be at least 1.5 micrometers thick (at Edge Only we use 18 carat gold). Vermeil differs from gold plating in that the base metal in vermeil is sterling silver (gold plating is generally used on inexpensive base metals like brass). The layer of gold is thicker than that applied using the electroplating process for gold plate. It is hallmarked with 925 for sterling silver. Please note that as it is a surface treatment, gold plating will naturally fade with wear. If you want your design to last forever invest in carat gold. For more see: Tips For Buying Gold
Q: Do you offer re-plating?
A: Yes. We are happy to re-plate your gold vermeil designs when you feel they need them. Most designs will be re-plated in 18 carat gold and sent back by express post for just €30.00 - 50.00. Simply email us to confirm the details: info@edgeonly.com
Q: What is a Hallmark?
A: A hallmark is a guarantee of metal purity. Hallmarking is a system that originated in London at Goldsmiths’ Hall in the 14th century. In the UK and in Ireland there are three compulsory hallmarks applied to precious metals as a quality control: a sponsor’s (maker’s) mark, a fineness mark, and an assay office mark. These marks establish the origin and fineness of the precious metal and ensures it has been accurately and independently tested (assayed.) In the United States, the Federal Trade Commission does not require a gold fineness stamp; however, if one is used, it must be accompanied by the manufacturer’s mark.
Example of 14carat gold hallmarked in Dublin Castle:
Irish Hallmarks
At Edge Only we only use solid sterling silver and solid carat gold, hallmarked in accordance with UK and Irish law. Our Gold Vermeil is hallmarked sterling silver plated in 18 - 24 carat gold. We do NOT use gold plate, rolled gold or goldfill.
For more about Gold see our blog: Tips For Buying Gold
At Edge Only we believe in transparency and the ethical production of fine jewellery. Something we have forgotten? Please let us know. Questions? We are happy to help! info@edgeonly.com
*Free standard shipping worldwide on orders over €100